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Knowledgebase : Technical Support
QUESTION: Are iStor files digitally signed? ANSWER: Yes, all iStor executables are digitally signed. Digitally signed installers lets the operating systems know that the it came from a trusted source, and that it hasn't been modified. ____ iStor...
Yes. iStor can backup all of your SQL servers online and at the same time. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
Yes. You can schedule real time SQL server backup every hour, every 15 min or even less. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
Yes. Bandwidth used by iStor can be limited. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
Yes, any computer (including Apple) which is connected to a TCP/IP network can be backed up.
Yes, you can set a time limit for every backup job. Backups will not start or resume during set time limit. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
The encryption key used to encrypt your files is known only to you. It is never transmitted to iStor servers. If this encryption key is lost, your backup files cannot be decrypted and your files will never be recovered. For additional protection we ...
Yes, iStor DataVault backup supports file paths grather than 255 characters. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
Yes, we support unicode filenames. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
Yes, iStor Account Console supports the ability to manage multiple computers across LAN or/and WAN.
Yes, iStor Account Console supports the ability to manage multiple locations (remote office/branch office, mobile users, home users,...). ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
QUESTION: Does iStor offer encryption? ANSWER: Yes, all data, inclucing file names, folder names and any personally identifiable information is encrypted. Before any data is transmitted, it is encrypted and remains encrypted during all transmissio...
No. iStor de-duplication works on account level and it is source based. This means that de-duplication is made across all your computers, before it is transfered. Per job deduplication is less efficient. ____ iStor - Securing Your Future - www.i...
BACKUP JOB TYPE: MS SQL ERROR: Offline for database XX failed. BACKUP LOG is terminating abnormally. BACKUP LOG cannot be performed because there is no current database backup. REASON: Full backup for database 'XX' does not exist. SOLUTION: Manually s...
BACKUP JOB TYPE: MS SQL ERROR: Offline for database 'XX' failed. BACKUP DATABASE is terminating abnormally. Cannot perform a differential backup for database 'XX', because a current database backup does not exist. Perform a full database backup by reis...
BACKUP JOB TYPE: MS SQL ERROR: Offline for database XX failed. BACKUP LOG is terminating abnormally. Lock request time out period exceeded. Processed 10017 pages for database 'XX', file 'YY' on file 1. REASON: Blocking occurs when one connection to ...
BACKUP JOB TYPE: MS SQL Error: Offline for database XX failed. BACKUP LOG is terminating abnormally. The statement BACKUP LOG is not allowed while the recovery model is SIMPLE. Use BACKUP DATABASE or change the recovery model using ALTER DATABASE. R...
QUESTION: What is the default retention period and how can it be changed. ANSWER: Default data retention is 30 days and can easily be changed in backup job settings. Retention period can be set between 1 day and permanent, and can be different for e...
No. iStor's code is native and doesn't use Java. ____ iStor - Securing Your Future - www.istor.net
Yes, password is case sensitive. Username is also case sensitive. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/
Yes, username is case sensitive. All passwords are also case sensitive.
QUESTION: Must SQL offline folder reside on the local computer where SQL server is running? ANSWER: No, you can use any location in your network using UNC path. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://...
There is no limit on the file size. ____ iStor - Securing Your Future - www.istor.net [1] Links: ------ [1] http://www.istor.net/